Shipping policy

This Shipping & Delivery Policy governs order fulfillment, logistics distribution and delivery terms for all decorative lighting products purchased through decorhomelamp. Developed in accordance with global e-commerce standards and Google Merchant Center (GMC) requirements, this policy sets forth clear and comprehensive provisions to protect consumers’ legitimate rights and interests.
We offer delivery services only to the contiguous United States and eligible territories specified herein. We do not ship to any other countries or regions worldwide. All orders shipped to destinations within the United States shall be subject to the order processing, shipping and liability clauses outlined below.

1. Order Cancellation Policy

To standardize cross-border order management and protect the legitimate rights of buyers, sellers and our brand, our cancellation terms are as follows:

Before Warehouse Shipment

You may submit a request for a full free cancellation within the 1–2 business day processing window. We will review and process your refund application within 1–3 business days.
All refunds will be returned to your original payment method, including the full product price plus any sales tax paid at checkout. Original shipping fees will only be refunded if the cancellation or return results from our error.
Refund processing times depend on your payment service provider and bank; funds may take 3–7 business days to reflect in your account.

After Warehouse Shipment

Once packages leave our warehouse and the order status shows “Shipped”, the order cannot be intercepted for cancellation. If you receive damaged, defective or incorrect items, please contact support@decorhomelamp.com to arrange a replacement or full refund.
Unauthorized cancellation requests for shipped orders will not be approved. If you refuse delivery without valid justification after shipment, you will be responsible for all inbound and outbound shipping fees, and bear the full risk of product loss or damage during return transit.
Please carefully verify your shipping address and order details before completing payment to avoid unnecessary extra fees and losses.

2. Order Processing Timeline & Workflow

All lighting orders must complete standardized pre-shipping procedures prior to dispatch. The full delivery cycle consists of two separate phases: warehouse order processing and transit time.
Total Delivery Duration = Processing Time + Transit Time
Standard order processing takes 1–2 business days (Monday through Friday, excluding U.S. federal public holidays) after payment is successfully confirmed. During processing, our team completes comprehensive verification: validating customer contact details and shipping addresses, sorting products, conducting strict quality inspections on lighting fixtures and accessories, and using customized professional shock-resistant packaging for fragile lighting items.
An order marked “Processing” indicates payment has been verified and your lighting order is being prepared. Once all pre-shipment inspections and packaging are finished, goods will be handed over to our authorized logistics carriers. An order status of “Shipped” confirms that goods have departed our warehouse.

2.1 Processing Time Rules & Exceptions

Timing Standard: Processing time commences immediately upon successful payment and official order confirmation. An order confirmation email will be sent to your registered email address, serving as valid proof of the official start time.
Order Modification Reset Rule: Any adjustments made after payment — including changes to lighting style, size, color, model or shipping address — will restart the full processing timeline. Once order details are finalized, a revised confirmation email with updated estimated delivery information will be issued.
Holiday and Peak Season Adjustment: Orders submitted on weekends, public holidays, or during scheduled warehouse/carrier closures will be processed and shipped on the next business day. Processing times may be moderately extended during high-volume seasons. We will notify customers in advance of any schedule changes to prevent misunderstandings.

3. Shipping Methods & Regional Transit Times

We provide dedicated logistics solutions for all orders bound for the United States to ensure safe delivery of decorative lighting fixtures. All orders are shipped via standard logistics channels, and estimated transit times are for reference only.

3.1 Standard Shipping (4–5 Business Days, Monday to Friday)

Eligible lighting orders within the United States are delivered via our standard shipping service. Transit normally takes 4–5 business days after packages leave our warehouse.
The overall estimated delivery timeframe for U.S. customers is 5–7 business days (1–2 business days of processing + 4–5 business days of transit).
Important Notice: All delivery timelines are estimates and do not constitute a guaranteed delivery date.
Estimated Delivery Formula: Total Delivery Time = Order Processing Time + Regional Logistics Transit Time
Actual arrival dates may vary based on destination location, local carrier capacity and other objective factors. We will continuously monitor shipment progress to facilitate timely delivery.

4. Logistics Tracking Synchronization Rules

After your lighting order departs our warehouse, our system will generate a tracking number and send it to your registered email address. Due to cargo handover workflows and carrier system synchronization delays, tracking information will not update instantly upon dispatch.
Tracking data is generally activated and refreshed within 12–24 hours after shipment. You may check real-time delivery status anytime through the tracking link included in your confirmation email.
If no tracking updates appear for 3 consecutive business days, please contact support@decorhomelamp.com for assistance.

5. Free Shipping Policy

Free standard domestic shipping is available for valid orders shipped to standard residential addresses within the contiguous United States.
Free shipping does not apply to P.O. Boxes, APO/FPO military addresses, Guam, Puerto Rico and other U.S. territories.
Important Clarification: Free shipping covers domestic transportation fees only. It does not include sales tax or any other government-imposed charges.
The final amount displayed at checkout represents the merchandise subtotal. All applicable sales tax will be clearly displayed on the checkout page before payment. Please carefully verify your valid shipping address during checkout to ensure smooth delivery.

6. Sales Tax and Other Government-Imposed Charges

All applicable sales tax will be calculated and displayed at checkout.
Free shipping only waives domestic delivery charges. It does not cover sales tax or any other official government levies. All sales taxes and government-imposed fees shall be borne solely by the customer.

7. Shipping Delays Caused by Force Majeure

We follow strict operational procedures and strive to deliver orders on schedule. Nevertheless, delays may occur due to uncontrollable external factors, including but not limited to natural disasters, extreme weather, carrier system outages, public emergencies and other unforeseen force majeure events.
We will actively track delayed shipments and provide timely status updates.
If shipments are significantly delayed beyond the estimated timeframe, we will notify you via email. In accordance with the U.S. FTC Mail-Order Merchandise Rule, you reserve the right to cancel your order and receive a full refund if you cannot accept the revised delivery timeline.
If delivery is delayed more than 15 business days due to force majeure, you may contact support@decorhomelamp.com to discuss alternative solutions.

8. Disclaimers for Delivery Delays

We shall not be liable for delivery delays arising from the following circumstances:
  • Delays caused by customer-initiated modifications to contact information, shipping address or product specifications after order placement;
  • Failed first delivery attempts resulting from recipient absence, unreasonable refusal to accept delivery, or invalid shipping addresses;
  • Extended transit times caused by remote or hard-to-access delivery locations.

9. Risk of Loss and Damage

Title and risk of loss or damage to products transfer to the customer once goods are handed over to our authorized shipping carrier. We accept no responsibility for loss, damage or delays occurring while packages are in the carrier’s custody.
Lighting products are fragile. Please carefully inspect your package immediately upon receipt. Contact support@decorhomelamp.com right away if you observe visible shipping damage.

10. Undeliverable and Lost Packages

Customers are responsible for providing accurate, complete and valid delivery information, including the recipient’s full name, detailed street address, ZIP code and active contact phone number.
We will ship strictly to the delivery address submitted by you. If you need to update your shipping address, please contact customer support before your order enters the shipping process. We assume no liability for delivery failures, lost packages, return freight charges or any other extra costs resulting from incorrect, incomplete or invalid address information provided by the customer.
If a package is confirmed lost in transit by the carrier, or deemed undeliverable for reasons not attributable to the customer, we will arrange free reshipment or issue a full refund. Please reach out to support@decorhomelamp.com if you have not received your package 10 business days after shipment.

11. Policy Updates & Customer Support

We may revise this shipping policy periodically to reflect adjustments to our logistics operations. All updates will be posted on this page and take effect immediately upon publication.
If you have questions regarding order processing, shipment status, tracking information, or customized logistics solutions for chandelier and wall lamp orders, please contact our professional customer service team:
Email: support@decorhomelamp.com
Phone: +1 615-555-1717
Address: 506 Charlotte Avenue, Nashville, Tennessee 37243, United States