Shipping policy

This Shipping & Delivery Policy governs the order fulfillment, logistics distribution, and delivery terms for all decorative lighting products purchased from our official website. Designed in compliance with global e-commerce and GMC regulatory standards, this policy delivers transparent, detailed, and customer-friendly logistics rules. All orders placed with us for delivery within the United States are subject to the processing, shipping, and liability terms stated below. We only provide shipping and delivery services for addresses located in the United States, and do not support deliveries to other countries or regions.

1. Order Processing Timeline & Workflow

All lighting fixture orders require standardized internal pre-shipment processing before dispatching. The overall delivery cycle consists of two independent phases: warehouse order processing and domestic logistics transportation within the United States. Total delivery duration is the sum of processing time and transit time.

Standard order processing takes 1 - 3 business days after successful payment confirmation. During processing, our team completes comprehensive verification procedures, including customer contact and shipping address validation, product sorting, strict quality inspection for lighting hardware and accessories, and professional shockproof packaging tailored for fragile lighting products.

An order status of “Processing” means your payment has been verified and your lighting order is queued for preparation. Once all pre-shipment checks and packaging are completed, your goods will be officially handed over to authorized logistics carriers. The “Shipped” status confirms warehouse dispatch and the start of domestic transportation.

1.1 Processing Time Rules & Exceptions

Time Calculation Standard: Processing time begins immediately after your payment is successfully processed and your order is formally confirmed. An official order confirmation email will be sent to your registered email address as the valid start record.

Order Modification Reset Rule: Any post-payment adjustments, such as changing lighting styles, sizes, colors, product models, or updating shipping addresses, will restart the entire processing timeline. A revised confirmation email with updated estimated delivery details will be issued after your order information is finalized.

Holiday & Peak Period Adjustment: Processing schedules may be moderately extended during official holidays and high-volume order seasons. Any schedule changes will be notified to customers in advance to avoid uncertainty.

2. Logistics Tracking Synchronization Rules

After your lighting fixture order departs from our warehouse, our system will generate and send an official tracking number to your registered email within 1–2 business days. Due to logistics handover and carrier system synchronization mechanisms, tracking updates will not display in real time immediately after dispatch.

3. Shipping Methods & Regional Transit Time

We provide dedicated domestic shipping solutions for all orders delivered to the United States, ensuring safe and stable delivery for all decorative lighting products. All orders are shipped via standard expedited ground/air shipping with fixed transit time standards.

3.1 Standard Shipping (4–8 Business Days)